Privacy Policy
General Information
We are pleased that you are visiting our website and thank you for your interest! Protecting your privacy during your visit to our website is very important to us. Please take note of the following information regarding the handling of your data.
By navigating our website or providing us with your personal data, you agree to the rules described in this Privacy Policy. If you do not agree with these rules, please do not use or visit our website or provide us with your personal data.
The data controller responsible for your personal data is International Language Institute.
The data controller has appointed a Data Protection Officer who can be contacted at the following address: legal@international-language.institute.
For security reasons and to protect the transmission of personal data and other confidential content (e.g., orders or inquiries sent to the controller), this website uses SSL encryption. The “https://” string and the lock icon in your browser’s address bar indicate that the connection is encrypted.
Your Rights
Right to Information
You can request information about the processing of your personal data at any time. Simply send a request for information accompanied by identification using the form provided on our website.
We may restrict or refuse to grant the requested information if this communication conflicts with our legal obligations, legitimate interests, public interest, or the interests of third parties. The same applies if the request for information is abusive. If the necessary workload is considerable, a fee may be charged. If applicable, you will be notified of this in advance.
Your request will be processed within the legal time limit of 90 days. We reserve the right to extend this period if the number of requests is significant, if technical or legal reasons justify it, or if we need additional information from you. If applicable, this extension will be communicated to you in a timely manner.
Deletion and Rectification
You can request the deletion or rectification of your personal data at any time. Please send your request for data deletion, accompanied by proof of identity, through the form provided on our website.
This request may be refused if legal requirements impose a longer or unchanged retention period or if a justificatory fact opposes it.
Data Collection
We only collect personal data that you voluntarily provide to us, that result from your actions on our website, and that we need to offer or improve our services, or for another legitimate reason.
Direct personal data, such as name, surname, home or email address, telephone number, photo, age, gender, nationality, or geographical location. Your preferences regarding our products. Account login information. Payment information. Your comments, including documents you add to your request through the form. We use cookies, which are files stored on your computer when you visit our site, and may collect certain information, such as your IP address or browsing preferences. We may collect personal data from third-party aggregators (e.g., Google), promotional partners, public sources, and social media platforms. This information may include personal data from your social media profile, which you authorize this network to communicate to us according to their rules.
Purpose of Processing Your Personal Data
Contract Performance
We generally need your personal data to conclude and perform a contract. This is the case, for example, when you place an order on our online site or create a customer account.
Communication
We process your data to communicate with you and respond to your requests. This is the case when you fill out one of our contact forms, contact us by email, mail, phone, or other means.
Marketing
We may process your personal data for marketing purposes, to offer you tailored and attractive offers or interesting information about our products, services, events, etc. This is especially the case when you make purchases on our online site, create a customer account, or participate in a contest.
Other Purposes
We may process your personal data for other purposes, such as market studies and opinion surveys to continually develop and improve our offerings.
The exercise of legal rights to assert our rights. Compliance with legal requirements, prevention, and explanation of criminal acts or wrongful behavior: We are required to verify legal compliance and, in the event of violations, cooperate with authorities. Security to ensure your safety and the security of our company. In particular, video surveillance in our points of sale to ensure product safety and cover thefts or assaults. Surveillance systems are limited to specific locations and are indicated as such. We may use your personal data for other purposes, such as internal processes and administration. These other purposes include administrative operations (managing basic data, accounting, data archiving, control, managing, and continually improving our IT infrastructure) and evaluating and improving internal processes.
How Long Do We Process Your Personal Data
We process and store your personal data:
As long as necessary to achieve the purpose of processing or compatible purposes, generally for the duration of contractual relationships under the contracts. As long as we have a legitimate interest in storing them. This may particularly be the case when we need them to assert rights, defend against claims, for archiving purposes, and to ensure IT security. As long as the law requires. A statutory retention period of ten years applies to certain data, for example. Shorter retention periods apply to other data (e.g., surveillance camera recordings or certain log files on the internet).
Changes to This Privacy Policy
This privacy policy may be updated over time, especially if we modify our data processing practices or if new legal provisions come into effect. Where the changes are significant, we will inform the individuals whose contact information is registered with us of these changes, as far as possible without undue effort. Generally, the version of the privacy policy in effect at the beginning of a data processing operation applies to that operation.